This Privacy Policy explains how CycleFix Hub processes personal data when you use our website, contact us, or request bicycle servicing and repairs.
Depending on the circumstances, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Some requests may be limited where we must keep data for legal, accounting, or service documentation purposes.
To exercise your rights, send a clear request through one of the contact channels listed in this policy. We may ask for information needed to verify your identity and to understand the request. If a request is complex or repetitive, we may respond within the period allowed by law.
We keep personal data only for as long as needed for the purpose for which it was collected, including service administration, accounting, warranty-related records where applicable, dispute handling, and legal compliance. When data is no longer needed, we delete it or anonymize it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our processing practices, website functions, or legal requirements. The revised version applies from the date it is published unless a different effective date is stated.
Where the GDPR applies, we process personal data only on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. The exact basis depends on the type of interaction and the purpose of processing.
This notice applies to individuals in the European Economic Area and is intended to reflect GDPR-style information where relevant.
Where applicable, you may request access, rectification, erasure, restriction, objection, and data portability. If processing is based on consent, you may withdraw it for future processing. You also have the right to lodge a complaint with the competent supervisory authority.
We use personal data to respond to inquiries, schedule and manage appointments, receive bicycles for intake, assess service needs, prepare and confirm quotes, carry out repairs and adjustments, record quality checks and service summaries, process payments, maintain business records, handle follow-up communication, and meet legal or accounting obligations. We may also use limited technical data to keep the website secure and functioning properly.
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other operational tasks. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with applicable law, a court order, a lawful request from a public authority, or to protect our legal rights and the security of our systems, customers, or staff.
We may process identification and contact details, bicycle and service information, appointment and intake records, quote and approval details, payment and collection records, communication content, and limited technical data such as device or browser information when the website is used.
We receive data directly from you when you contact us, request a service, book an appointment, bring in a bicycle, approve a quote, or make a payment. We may also obtain information from messages, call records, contact forms, and technical logs generated by the website or related systems.
We may use essential cookies needed for site operation, functional cookies that remember basic preferences, and limited analytics or performance cookies that help us understand how the site is used. We do not rely on cookies to collect more data than is reasonably needed for these purposes.
Where cookies or similar technologies are used, you may manage them through your browser settings. Disabling some cookies may affect website functions such as form handling or basic performance features.
